Timberline Employee Blog

Timberline Dealerships sends another employee to Hawaii. No, not permanently but for a a vacation in the surf and sands of that beautiful ocean locked state.

Every year one employee is chosen out of all the employees who are recognized every month for outstanding customer service or just for helping out other employees. For the year of 2007 that employee is Marlin McCombs.

Marlin is a Specifier in the Parts Department. Many commercial parts customers already know Marlin. If you want to send him an email to see if there are any openings in his trip you can do so by clicking here.

Most companies have a number of business they deal with that offer support.

Why not make a help card that employees can refer to with the most common and/or most important two or three numbers called? Here is an example:

Remember these? Long ago there was a time that we used floppy disks that were actually floppy. The 5.25 inch disks is what most households had who had computers with disk drives. The common format was a singled sided 5.25 inch 180K disk.

5.25 inch floppy disks had a hole along the side that when covered acted as a mechanical write protect when this hole was covered.  This notcher would put a hole in the flip side of the disk so the drive would think you were working with an unprotected disk when you flipped it over. In effect you now have 360K to work with on a single disk.

Floppy disk manufactures didn’t tell you that the single sided disks they were selling actually were double sided disks. These manufacturers eventually came out with the statement that the flip side often contain manufacturing errors. I had no problems on the flip sides when I used this device.

It became unnecessary to use this device once you upgraded your hardware to a double sided disk drive.

After a lengthy non productive chat with Chrysler tech support for the Chrysler dealer website I decided to do some investigation.  I started going through miscellaneous recent Microsoft updates that included msxml3.dll. KB936021 from mid December has msxml3.dll. I uninstalled this update to make this go away:

I rebooted and checked but no luck.

Trial and error let to uninstalling KB941568, a requirement for KB941644. And success it works again.

There has been a fiber cut this morning affecting 800 service to Timberline. Our provider is working on a resolution. For now please use the direct numbers.

UPDATE 4:30PM:  800 Service is up again.