Timberline Employee Blog

Sometimes the caller id database that your dial-tone provider uses is never queried and caller id doesn’t work correctly.

I had a problem where the CID database had my name information submitted but I could never test correctly from. After a bunch a research on my own I found the answer to my problem. (We have a service contract with one of the local shoretel reps that was unwilling to help me, but I think this will be changing soon.)

I found over at shoretelforums.com the answer in two parts. First I needed the ;2E in my trunk dialing string. The ;2E selects ‘National’ for the caller id type. My system was defaulting to unknown which my dialtone provider finally told me was the root of the problem.

To add the ;2E to your string you will need to enter the Shoretel Director in support mode. At the Shoretel Director login prompt hold down CTRL and SHIFT, then click on the text that says ‘User ID’. You should now get a red *** Support Entry *** underneath the login box. Now log in normally.

Please do not change anything else than the following in support mode.

Under Administration, Trunks, Trunk Groups:
Open the PRI you want to change.
Scroll down to the bottom and edit your custom Trunk Group Dialing Rules.

 - Be shure to copy down exactly what is currently in the box if you need to revert your changes. -

Save your change and test.

Now that my CID string says national, my dial-tone provider is correctly popping the CID database. I can now properly test calls placed to internal ten digit DID numbers.

Shoretel 7 now offers wav ringtones on Shoretel IP phones.

It is a bit tricky to implement. First you will need a wav file in an approved format. I used Audacity for the sound manipulation. After you chopped up your sound bite to a small enough clip do the following to make it usable on the Shoretel IP Phones.

1. Select the whole track.
2. Click on Tracks/Stereo to Mono (if you have a stereo track)
3. In the bottom left Project Rate selection box select either 8000 or 16000
4. Now export. Click File / Export As / Wav and give it a name and place to live.

Now take this new wav file over to your shoretel server and find your ftp root directory. Create a folder called ringtones and drop the wav file there.

Important. Check to see you can ftp this back. Open your browse your ftp server and see if you can open this file. In Internet Explorer type ftp://”your server name or ip address” and search for the file you dropped in.

Find an IP phone you want to change and get its mac address. It is likely the first half starts with 001049.  Now back at the ftproot folder create a file called shore_<your mac addess>.txt.  For example, shore_001049012BF4.txt is a valid file name. Inside this file place two lines.

WaveRinger1 L/rg 1.1.1.1/ringtone/customexternal.wav
WaveRinger2 L/r1 1.1.1.1/ringtone/custominternal.wav

Replace 1.1.1.1 with your servers IP address
Replace customexternal.wav with the ringtone filename for outside calls.
Replace custominternal.wav with the ringtone filename for internal calls.

You must also check to see if you can open this file by ftp as well. You may have to go and change permissions to be able to see these files. If you can’t see it, your phone can’t see it either.  This is what was stopping me the first day I tried the ringtones out.

Do not change any other files in this directory. You could make your phone system not work if you change the wrong file here.

Consult your Shoretel 7 Administrator’s Guide lists how to change ringtones for all of your ST530’s, or ST210’s, etc., all at the same time and how you can assign sounds to ringtones 2-4.  Only one set of two ringtones may be downloads to a phone at a time.

Did you need to run the Shoretel version 7 client on Windows 2000? Shoretel has dropped support for Windows 2000 clients while at the same time is not certifying Shoretel versions less than 7 to work with the latest necessary Microsoft server security patches. So if you to were forced to update to version 7 while you still have some Windows 2000 Workstations in use, this trick may help you out.

The Shoretel client upgrade is blocked with a message about NETWORK SERVICE not available. Simply create a user called NETWORK SERVICE and then run the client upgrade again. It worked for me on ST7 v.12.5.8107.0.

Download Shoretel Web Dialer Here

Using these tiny scripts you can dial your Shortel phone by simply clicking a web page link. I believe Shortel is selling something a product like this. All I am asking for are links back to this page or to www.timberlinedealerships.com.

See install.txt for full notes. I am using Shoretel 6.1 on a XP workstation on IE7 and it works fine for me.

What this program does for you is registers tel: and callto: so that they can be dialed straight through to your shoretel deskphone.  It also adds right click dialing to selected numbers from web pages.

Please do not link directly to the file on this server.  Instead link to this web page.