Timberline Employee Blog

Shoretel 7 now offers wav ringtones on Shoretel IP phones.

It is a bit tricky to implement. First you will need a wav file in an approved format. I used Audacity for the sound manipulation. After you chopped up your sound bite to a small enough clip do the following to make it usable on the Shoretel IP Phones.

1. Select the whole track.
2. Click on Tracks/Stereo to Mono (if you have a stereo track)
3. In the bottom left Project Rate selection box select either 8000 or 16000
4. Now export. Click File / Export As / Wav and give it a name and place to live.

Now take this new wav file over to your shoretel server and find your ftp root directory. Create a folder called ringtones and drop the wav file there.

Important. Check to see you can ftp this back. Open your browse your ftp server and see if you can open this file. In Internet Explorer type ftp://”your server name or ip address” and search for the file you dropped in.

Find an IP phone you want to change and get its mac address. It is likely the first half starts with 001049.  Now back at the ftproot folder create a file called shore_<your mac addess>.txt.  For example, shore_001049012BF4.txt is a valid file name. Inside this file place two lines.

WaveRinger1 L/rg 1.1.1.1/ringtone/customexternal.wav
WaveRinger2 L/r1 1.1.1.1/ringtone/custominternal.wav

Replace 1.1.1.1 with your servers IP address
Replace customexternal.wav with the ringtone filename for outside calls.
Replace custominternal.wav with the ringtone filename for internal calls.

You must also check to see if you can open this file by ftp as well. You may have to go and change permissions to be able to see these files. If you can’t see it, your phone can’t see it either.  This is what was stopping me the first day I tried the ringtones out.

Do not change any other files in this directory. You could make your phone system not work if you change the wrong file here.

Consult your Shoretel 7 Administrator’s Guide lists how to change ringtones for all of your ST530’s, or ST210’s, etc., all at the same time and how you can assign sounds to ringtones 2-4.  Only one set of two ringtones may be downloads to a phone at a time.

Tags: free, mac, ring tones, server, Shoretel